At the moment we don't have anyone available to help you in the language you wrote your message in, which is why I'm responding in English. That way we can start helping you as soon as possible. Please feel free to respond in your preferred language instead of English.For the protection of the account holder, we request that you verify the following information:Attach an unaltered, fullscreen screenshot of the most recent purchase you made on the Steam account in question as shown in your WeChat Pay account.The name registered to your WeChat Pay accountAfter verifying your proof of ownership we will gladly assist you with this issue.Steam Support,Leo